Regulamin sklepu - Montresor

Terms and Conditions of the MONTRESOR Online Store

TERMS AND CONDITIONS OF THE MONTRESOR ONLINE STORE

defining, among other things, the rules for concluding sales contracts through the Store, and containing key information about the Seller, the Store, and Consumer rights.

Provisions concerning the Privileged Entrepreneur apply to contracts concluded from 1 November 2025.

§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Purchasing in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right of withdrawal
§ 8 Exceptions to the right of withdrawal
§ 9 Complaints
§ 10 Personal data and marketing consents
§ 11 Reservations

Appendix No. 1: Template withdrawal form

§ 1 DEFINITIONS

Business days – days from Monday to Friday, excluding public holidays.
Consumer – a consumer within the meaning of the Civil Code.
Account – a free Store feature (an electronic service), regulated by separate terms, enabling the Buyer to create their individual account in the Store.
Buyer – any entity purchasing in the Store.
Privileged Buyer – a Consumer or Privileged Entrepreneur.
Privileged Entrepreneur – a natural person concluding a contract with the Seller directly related to their business activity, but not having a professional character for them (definition applicable to contracts concluded from 1 November 2025).
Pickup Point – a point located at ul. Mokotowska 71, unit 101, 00-535 Warsaw.
Terms and Conditions – this document.
Store – the MONTRESOR online store operated by the Seller at https://montresor.pl.
Goods – watches, watch accessories (in particular straps, rolls, watch winders), as well as collectible items (e.g. cameras, artworks, and other products offered in the Store).
Seller – Montresor sp. z o.o.

§ 2 CONTACT WITH THE SELLER

Postal address: ul. Mokotowska 71, unit 101, 00-535 Warsaw
E-mail address: tomasz@montresor.pl
Phone: +48 790 794 810
Return address (for withdrawal): ul. Mokotowska 71, unit 101, 00-535 Warsaw
Address for submitting complaints: ul. Mokotowska 71, unit 101, 00-535 Warsaw

§ 3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store, the following is required:

– a device with Internet access,
– a web browser supporting JavaScript and cookies.

To place an order, the Buyer must also have an active e-mail account.

§ 4 PURCHASING IN THE STORE

The prices of Goods displayed in the Store are total prices for the Goods.

The Seller notes that the total order price includes the price of the Goods and, where applicable, delivery costs indicated in the Store.

Goods may include watches, watch accessories (e.g. straps, rolls, winders), and collectible items (e.g. cameras, artworks).

The selected product should be added to the cart.

The Buyer then selects: the delivery method, the payment method, and provides the data required to complete the order.

The order is placed at the moment the Buyer confirms its content and accepts the Terms and Conditions.

Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.

The Seller will provide the Privileged Buyer with confirmation of the contract on a durable medium no later than at the time of delivery of the Goods.

The Buyer may register an Account in the Store or make purchases without registration.

§ 5 PAYMENTS

The Buyer may choose one of the following payment methods:

– standard bank transfer to the Seller’s account,
– via online payment platforms (Tpay, Stripe, Bank Transfer),
– cash on delivery (card or cash upon delivery),
– card or cash upon personal pickup.

Accepted payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.

If advance payment is chosen, the Buyer must pay within 3 business days from placing the order.

For card payments or bank transfers, the order processing time begins when the Seller’s bank account is credited.

The Buyer accepts the use of electronic invoices.

§ 6 ORDER FULFILLMENT

The Seller is obliged to deliver Goods free of defects.
The order fulfillment time is 3 business days.
Goods are delivered within Poland, all European countries (except Switzerland), and selected non-European destinations.

Delivery methods:

– courier service,
– personal pickup at the Pickup Point.

§ 7 RIGHT OF WITHDRAWAL

The Privileged Buyer has the right to withdraw from the contract within 14 days without giving any reason.

The period is counted from the day the Buyer takes possession of the Goods.

The refund includes delivery costs (except for additional costs resulting from selecting a delivery method other than the least expensive standard delivery option).

For collectible items (e.g. artworks, cameras) requiring specialist transport or secure packaging, return costs may be higher. Information on such costs is provided in the product description or at checkout.

§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to:

– goods made to the Buyer’s specifications,
– goods that spoil quickly or have a short shelf life,
– sealed goods which cannot be returned after opening,
– goods inseparably connected with other items after delivery,
– sealed audio/video recordings or software once unsealed,
– newspapers, periodicals, magazines (excluding subscriptions),
– goods whose price/value depends on fluctuations in the financial market — particularly artworks and collectibles.

§ 9 COMPLAINTS

If the Goods are defective, the Buyer may use warranty rights or guarantee (if provided).
The Buyer may request: a price reduction, replacement of the item, defect removal, or – in case of a material defect – withdrawal from the contract.

Complaints should be submitted to the Seller’s address (as in §2).
Complaints are reviewed within 14 days.

§ 10 PERSONAL DATA AND MARKETING CONSENTS

The personal data controller is:
– Montresor sp. z o.o.

Data is processed for the purpose of contract performance, legal obligations, and on the basis of the controller’s legitimate interests.

The Buyer has the right to access, rectify, delete, restrict processing, transfer their data, object, and withdraw marketing consent.

§ 11 RESERVATIONS

It is forbidden for the Buyer to provide unlawful content.

Each placed order constitutes a separate sales contract.

Contracts are concluded in Polish.

Disputes with a Buyer who is not a Privileged Buyer shall be resolved by the court competent for the Seller’s registered office.

APPENDIX NO. 1 – TEMPLATE WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

Montresor sp. z o.o.
ul. Mokotowska 71, unit 101, 00-535 Warsaw
e-mail: tomasz@montresor.pl

– I/We() hereby inform you of my/our() withdrawal from the contract for the sale of the following goods() / provision of the following service():

……………………………………………………………………………………………………

– Date of contract() / receipt():
……………………………………………………………………………………………………

– Name and surname of the Consumer(s) / Privileged Entrepreneur(s):
……………………………………………………………………………………………………

– Address of the Consumer(s) / Privileged Entrepreneur(s):
……………………………………………………………………………………………………