Effective from 19 August 2026

ONLINE STORE TERMS AND CONDITIONS

§ 1. General Provisions

These Terms and Conditions set out the rules for using the online store available at https://montresor.pl, placing orders, entering into and performing sales contracts, as well as the rights and obligations of the Seller and Customers.

The Seller is MONTRESOR sp. z o.o., with its registered office in Warsaw, ul. Mokotowska 71/101, 00-530 Warsaw, entered in the Register of Entrepreneurs of the National Court Register (KRS) under number 0001137877, NIP 7011232568, REGON 540172556, share capital PLN 5,000.00, e-mail: info@montresor.pl, tel. +48 732 713 711, hereinafter referred to as the “Seller”.

These Terms and Conditions are made available free of charge in a manner enabling them to be accessed, reproduced and stored. The Customer should read them before placing an order.

Sales are conducted within Poland and to countries indicated in the shopping cart. Delivery availability, costs and any restrictions applicable to a given country are displayed before the order is placed.

§ 2. Definitions

Customer – a natural person, legal person or organisational unit placing an order.

Consumer – a natural person entering into a transaction that is not directly related to their business or professional activity.

Entrepreneur with consumer rights – a natural person entering into a contract directly related to their business activity where the content of the contract indicates that it is not of a professional nature for that person.

Product – an item offered in the Store, in particular a watch, piece of jewellery, accessory, perfume or other product described in the offer.

Personalised Product – a non-prefabricated item made according to the Customer’s specifications or intended to satisfy their individual needs, for example custom-sized jewellery, an engraved item or an individually designed product.

Business Day – a day from Monday to Friday, excluding public holidays in Poland.

§ 3. Technical Requirements and Account

To use the Store, the Customer needs a device with Internet access, an up-to-date web browser, an active e-mail address and, for payments, a payment instrument supported by the selected payment service provider.

The Customer may not provide unlawful content, content infringing the rights of third parties, or undertake actions that interfere with the operation of the Store.

If the Store allows a customer account to be created, registration is voluntary and is not a condition of purchase. The Customer is responsible for maintaining the confidentiality of their login details and should immediately report any suspected unauthorised access.

§ 4. Products, Prices and Offer Information

Information concerning Products constitutes an invitation to enter into a contract. The essential characteristics, gross price, availability, estimated dispatch time and delivery costs are indicated on the Product page or in the shopping cart.

Photographs are intended to represent the Product as accurately as possible. Differences resulting from screen settings, the natural characteristics of stones, metals or leather, or handcrafted production do not in themselves constitute a lack of conformity with the contract, provided that the Product retains the agreed characteristics.

If a Product is used, ex-display, vintage, refurbished or shows signs of use, this information and any significant characteristics of its condition known to the Seller are disclosed in the description and photographs. The Customer does not lose their rights regarding lack of conformity in respect of characteristics about which they were not expressly informed and which they did not separately accept.

In the event of a price reduction, the Seller states, where required by law, the lowest price of the Product during the 30 days preceding the reduction.

Information required under product safety regulations, including details of the manufacturer, importer or responsible entity, Product identification and applicable warnings, is displayed in the Product offer where relevant.

§ 5. Placing an Order and Entering into a Contract

The Customer selects the Product and its variant, adds it to the shopping cart, provides the information required to fulfil the order, selects the delivery and payment method, reviews the order summary and places the order using a button clearly indicating the obligation to pay, for example “Order and Pay”.

Before placing the order, the Customer may identify and correct errors by returning to the relevant field or to the shopping cart.

After the order is placed, the Seller sends an automatic confirmation that it has been received. The contract is concluded when the Seller sends the Customer confirmation that the order has been accepted for fulfilment, unless a message accompanying the Product expressly specifies a different lawful moment at which the contract is concluded.

In the event of an obvious pricing error or lack of Product availability, the Seller will promptly inform the Customer. The Seller may not unilaterally amend a concluded contract; any proposed change requires the Customer’s consent and, if such consent is not given, any amounts already paid will be refunded.

Confirmation of the contract, these Terms and Conditions and the required information are provided on a durable medium, in particular by e-mail.

§ 6. Payments

Available payment methods and any related costs are displayed in the shopping cart before the order is placed. These may include electronic payments, card payments, BLIK, bank transfers or other payment methods provided by the payment service provider.

Where prepayment is selected, the payment deadline indicated in the order summary is 3 Business Days, unless the Store specifies otherwise. If payment is not made within this period, the Seller may set an additional deadline and subsequently cancel the unpaid order.

The Seller issues sales documents in accordance with applicable law. By accepting these Terms and Conditions, the Customer agrees to receive an electronic invoice at the e-mail address provided, with the possibility of withdrawing this consent.

§ 7. Delivery and Collection

Available delivery methods, costs and estimated delivery times are displayed in the shopping cart. The fulfilment period begins when the contract is concluded and, in the case of prepayment, no earlier than when payment is confirmed.

For made-to-order or personalised Products, the individual fulfilment period is indicated before purchase or agreed with the Customer on a durable medium.

In consumer sales, the risk of accidental loss of or damage to the Product passes to the Customer when the Product is delivered to them, unless the Customer independently selected a carrier that was not offered by the Seller.

The Customer should inspect the parcel upon receipt. Preparing a damage report may facilitate claims against the carrier, but failure to do so does not deprive a Consumer of their statutory rights against the Seller.

§ 8. Right of Withdrawal

A Consumer and an Entrepreneur with consumer rights may withdraw from a distance contract without giving any reason within 14 days from the date on which the Customer or a third party designated by the Customer, other than the carrier, takes possession of the Product.

To meet the deadline, it is sufficient to send an unequivocal statement before it expires to info@montresor.pl or by post to MONTRESOR sp. z o.o., ul. Mokotowska 71/101, 00-530 Warsaw. The withdrawal form attached to these Terms and Conditions may be used, but its use is not mandatory.

The Customer must return the Product without undue delay and no later than 14 days after informing the Seller of the withdrawal. The Customer bears the direct cost of returning the Product.

The Seller refunds all payments received, including the cost of the least expensive standard delivery method offered by the Store, no later than 14 days after receiving the withdrawal statement. The Seller may withhold the refund until it receives the Product or proof that the Product has been returned, whichever occurs first.

The refund is made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not incur additional costs.

The Customer is liable for any reduction in the value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning. Simply opening the packaging and trying on the Product does not exclude the right of withdrawal.

The right of withdrawal does not apply in the circumstances specified in Article 38 of the Polish Consumer Rights Act, in particular to non-prefabricated goods manufactured according to the Customer’s specifications or intended to satisfy their individual needs. This exclusion may apply, for example, to an item produced to individual measurements or engraved at the Customer’s request, but not to an ordinary stock Product solely because it was specially ordered for the Customer.

§ 9. Complaints – Product Conformity with the Contract

The Seller is liable to Consumers and Entrepreneurs with consumer rights for a Product’s lack of conformity with the contract in accordance with the Polish Consumer Rights Act. Statutory rights are independent of any manufacturer’s warranty.

A complaint may be submitted by e-mail to info@montresor.pl or in writing to the Seller’s address. It is advisable to provide the order number, a description of the issue, the date on which it was identified, the Customer’s requested remedy and contact details; however, the absence of any of these elements does not automatically result in rejection of the complaint.

In the first instance, the Customer may request repair or replacement. The Seller may carry out a repair instead of replacement, or replacement instead of repair, where the method selected by the Customer is impossible or would involve excessive costs, taking into account the statutory criteria.

A price reduction or withdrawal from the contract is possible in the circumstances provided for by law, in particular where the Seller has refused to bring the Product into conformity, has failed to do so properly, the lack of conformity continues to exist, the lack of conformity is significant, or the circumstances indicate that it will not be remedied within a reasonable period or without significant inconvenience.

The Seller responds to a Consumer complaint within 14 days of receiving it. The costs of repair or replacement, including collection, shipping, labour and materials, are borne by the Seller to the extent required by law.

In relation to Customers who are neither Consumers nor Entrepreneurs with consumer rights, statutory warranty liability is excluded to the fullest extent permitted by law. This does not apply to liability that cannot legally be excluded.

§ 10. Product Reviews

If the Store publishes reviews, it states whether and how it verifies that the reviews originate from persons who have used or purchased the Product.

Reviews may be moderated only in accordance with transparent criteria, in particular for the purpose of removing unlawful, vulgar, promotional or irrelevant content, or content infringing third-party rights. The Seller does not commission or publish fake reviews.

§ 11. Digital Content and Newsletter

Subscription to the newsletter is voluntary. Consent may be withdrawn at any time using the unsubscribe link or by contacting the Seller, without affecting the lawfulness of processing carried out before consent was withdrawn.

If the Store offers digital content in the future that is to be supplied before the expiry of the withdrawal period, performance will begin only after the required express consent has been obtained and the Customer has acknowledged the loss of the right of withdrawal where required by law.

§ 12. Out-of-Court Dispute Resolution

A Consumer may obtain free assistance from a municipal or district consumer ombudsman, a consumer organisation or the Trade Inspection Authority, and may use an appropriate entity for the out-of-court resolution of consumer disputes. Information and a list of such entities are available at https://polubowne.uokik.gov.pl.

Use of an out-of-court dispute resolution procedure is voluntary. The Seller decides whether to participate in a particular procedure after receiving an application, unless participation is mandatory under applicable law.

§ 13. Personal Data

The rules governing the processing of personal data and the use of cookies are set out in the Privacy and Cookies Policy available in the Store.

§ 14. Amendments to the Terms and Conditions and Final Provisions

Contracts concluded before an amendment to these Terms and Conditions are governed by the version in force at the time the order was placed. Amendments do not affect rights already acquired.

For account holders or persons using ongoing services, the Seller will provide notice of material amendments with appropriate advance notice on a durable medium, indicating the scope of the changes and their effective date and, where applicable, the possibility of terminating the service.

These Terms and Conditions are governed by Polish law, without prejudice to the mandatory consumer protection rights applicable in the country of the Consumer’s habitual residence. Jurisdiction is determined in accordance with generally applicable law.